You have launched advertising, search engine promotion or are actively promoting in social networks - there is traffic to the site, but no sales. Users come in, look, study, but do not leave an application and do not make a purchase. Why does this happen? It's all about insufficient warming up of the audience. In this article, let's find out why users don't convert into customers, how to build trust and what tools will help you increase conversion rate.
Why users come but don't buy
There are a huge number of offers on the Internet, and users are slow to make decisions. Let's look at the main reasons why traffic doesn't turn into leads:
- Lack of trust. If a person doesn't know your brand, they're not ready to buy right away. You need to build a reputation and show expertise.
- Implicit value. The user doesn't understand what your uniqueness is and why they should choose you.
- A difficult path to purchase. If a site has awkward navigation, confusing buttons or long forms - conversions drop.
- Lack of engagement. The person just looked at the information and left because they found no reason to stay and interact further.
- Inappropriate traffic. Sometimes adverts bring in untargeted audiences who are not interested in your product.
- Long Decision Cycle. In some niches, users may spend a long time comparing options and researching offers before deciding to buy.
What to do? You need to properly warm up the audience and build trust!
How to build trust through content and email marketing
Trust is a key factor in successful sales. If your audience trusts you, they will be willing to not only buy, but also recommend you to others. Here are some effective ways to increase trust:
Content marketing: expertise and value
- Blog - publish useful articles, case studies, guides that will help customers solve their problems.
- Video content - explain complex things in simple terms, show your product in action.
- Testimonials and cases - Your customers' real success stories are credible.
- Social proof - show numbers, statistics, media mentions.
- Webinars and podcasts - Live communication and expert opinion work better than advertising.
Email marketing: a personalised approach
- Email chains for new subscribers - spread the word, send useful content, warm up your audience.
- Personalised recommendations - Offer products and services that are appropriate for a particular user.
- Loyalty programmes - bonuses, discounts, exclusive offers for subscribers.
- Automation - send trigger emails based on user actions (left a product in the basket, visited the page but did not order, etc.).
Content and email marketing are powerful tools that help keep your audience's attention, fuel their interest and drive them to purchase.
Lead magnets, tripwires and personalised offers h4
If users don't leave requests, you need to give them a good reason to do so. Special tools for capturing and warming up your audience will help.
Lead magnets: free value in exchange for a contact
A lead magnet is something useful and valuable that a person gets for free by leaving their contact details. It can be:
- Free checklist or guide
- Access to a webinar or masterclass
- Trial version of the product
- Free consultation
- Closed content or subscription discount
The more valuable your lead magnet is, the more contacts you'll get.
Tripwires: mini groceries for your first purchase
A tripwire is a low-cost product that helps the user make a first purchase decision. It can be:
- Mini-course at an affordable price
- Trial access to the service
- Test sample or demo version
- Inexpensive kit or basic product version
Tripwire's main goal is to take away the fear of the first purchase and show the value of your product.
Personalised offers: squeezing customers
If a customer has shown interest but hasn't bought, you need to help them make a decision. How do you do this?
- Remarketing - Show adverts to people who have already visited your site.
- Personalised discounts - send personalised offers and bonuses.
- Additional triggers - time-limited promotions, bonuses for quick purchases, social proof (e.g., "500+ people have already bought").
If you have traffic but no leads, it means that your audience is not ready to buy yet. The solution is a systematic warm-up through content, email marketing and personalised offers. Use these strategies, test different approaches and your conversion rate will increase significantly!
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